FAITHWINS ASCELINA AZI
ascelinaazi@gmail.com
About Me
FAITHWINS ASCELINA AZI
Results-driven and customer service-oriented professional with 5 years of solid experience as a Virtual Assistant/Admin Assistant, Cold Caller, Chat /Phone/Email Support Agent, and SDR.
Skilled in Helping my Clients with various tasks, to give my Clients more time to focus on other more important tasks.
Skilled in generating leads, fostering client relationships, and promoting Sales to drive business growth.
Seeking to leverage my excellent
communication; written/oral, organisational skills and sales abilities to contribute to the success of my team.
Vision
Mission
My mission to provide the best and professional service for every company.
To empower customers by providing timely, accurate, and empathetic support that enhances their experience with company products
To be able to provide creative ideas to support the success of the company.
To provide exceptional service that not only satisfies our customers but delights them, fostering loyalty and long-term relationships.”
Improve Customer Satisfaction: Aim for a 20% increase in customer satisfaction scores through enhanced service quality and faster response times.
Product Knowledge: Comprehensive training on product features and updates.
Increase Resolution Rate: Boost first-contact resolution rate by 25% by by implementing better problem-solving skills and understanding Buyer pain points.
Personal Skills
SALES DEVELPMENT REPRESENTATIVE
VIRTUAL /ADMIN ASSISTANT
CUSTOMER SERVICE
Sales
Rapport Building
Hubspot
Salesforce
CRM
Chat Support
Objection Handling
Appointment setting
Microsoft Excel
.
Data Entry
Phone Support
Tele sales
B2B Lead Generation
Google Suite
Cold Calls
Linkedin Lead Generation
Email Finding and Verification
Operations Management
Investigative Reporting
Inbox Management
Time Card Management
Calender Management
Bookings
Expense Reporting
Comparartive Research
Education Background
bachelor of science
OTHER CERTIFICATIONS
B.Sc. Marketing – 1st Degree
University of Nigeria - Enugu, Nigeria 2013 - 2017
Hospitality and Tourism – 2nd Degree
Brigham Young University Houston, Texas 2019 - 2023
- Digital Marketing
- Microsoft Office
- Hubspot Inbound Sales
- Gorgias Basic Agent
- Gladly Chat Support
HUBSPOT INBOUND
SALES
The Hubspot Academy certification is a globally recognized professional credential . It demonstrates that an individual has the knowledge, skills, and experience required to handle Inbound Sales. The PMP certification is widely recognized across various industries.
To be eligible for the Hubspot Academy certification, candidates must meet specific educational and professional requirements, including a minimum of a high school diploma . Candidates must also have completed 5 hours of Inbound education tutored by various Sales Experts.
The PMP certification exam is a Three-hour computer-based exam consisting of 60 multiple-choice questions that cover Various Inbound Sales Strategies. The exam tests candidates' knowledge of Inbound Sales Practises
GORGIAS
BASIC AGENT
The Hubspot Academy certification is a globally recognized professional credential . It demonstrates that an individual has the knowledge, skills, and experience required to handle Inbound Sales. The PMP certification is widely recognized across various industries.
To be eligible for the Hubspot Academy certification, candidates must meet specific educational and professional requirements, including a minimum of a high school diploma . Candidates must also have completed 5 hours of Inbound education tutored by various Sales Experts.
The PMP certification exam is a Three-hour computer-based exam consisting of 60 multiple-choice questions that cover Various Inbound Sales Strategies. The exam tests candidates' knowledge of Inbound Sales Practises
DAILY OPERATIONAL
REPORTS
The CTO, as part of his performance scorecard, needed insight into network performance trend analysis on a daily basis.
He is required to report daily voice and data traffic for business operations management.
I solved this challenge for him, by using the PIVOT tool
functionality in Microsoft Excel to produce the visualizations that you will see in the attached images.
Contact Me
AVAILABLE TO WORK WITHIN ANY TIME ZONE!
Phone Number
+2348131328107
Website
E-mail Address
ascelinaazi@gmail.com
Thank You